Product help

Support.

RadarDesk for Windows

RadarDesk includes built-in tools to help diagnose live-data, location, display, database, weather, and licensing issues.

Start with the built-in User Guide

Open the Tools panel in RadarDesk and choose User Guide. The guide covers the radar scope, aircraft selection, weather, maps and runways, airport favorites, home marker setup, providers, settings, licensing, and common troubleshooting steps.

Live traffic is not appearing

1. Confirm that your computer has an active internet connection.
2. Open Settings → Providers and use the connection test.
3. Try another supported ADS-B provider.
4. Confirm that your selected location and display range cover an area with current traffic.
5. Open Tools → Display Log and review the newest entries.

Maps, weather, or surfaces are unavailable

These layers use separate online services and may load at different times. Check your connection, wait briefly after a location or range change, and review the status indicators and Display Log. Coverage and availability vary by location and provider.

Licensing help

Open Tools → License Status to review the active license source, import a signed personal license, or refresh Microsoft Store license status. If a trial has ended or no production license is active, live polling and licensed features remain unavailable until a valid license is applied.

Information to include in a support request

• Your RadarDesk version from the title bar or About dialog
• Your Windows version
• The selected provider and airport/location
• A brief description of what you expected and what occurred
• Relevant recent entries from the Display Log, with any private details removed